The Pledge

As a client, I will…

1. Understand certain problems may be out of the control of my web host.
2. Not initiate ‘charge backs’ or dispute tickets without first having direct contact with my web host and trying to resolve the problem.
3. Abide by my hosts TOS or applicable document.
4. Treat my host with respect, because I understand they are people too.
5. Not over-react for small issues.
6. Be persistent when problems arise.
7. Not defame my host publicly without first having direct contact with my web host and trying to resolve the problem.
8. Provide others with an accurate opinion of my host’s services, if requested.
9. Do my best to pay all applicable fees on time.
10. Notify my host of problems if they don’t already know about them.

http://www.geekcertified.com/hosts_pledge.php